Refund Policy
Last Updated: May 1, 2026
💡 Our Promise
We’re committed to providing high-quality guides that help you create with confidence. If you experience any issues, we’re here to help.
🔁 Refund Eligibility
You may be eligible for a refund if:
- You did not receive your download after purchase
- The files are corrupted or not accessible
- You were charged incorrectly
⚠️ Non-Refundable Situations
Due to the nature of digital products, we do not offer refunds for:
- Change of mind after purchase
- Not downloading or using the product
- Expectation mismatch (we recommend reviewing product details before buying)
💬 Need Help?
If you have any questions or issues, feel free to contact us:
We aim to respond within 24–48 hours and will do our best to resolve your concern quickly.
🤝 Customer Satisfaction
Your experience matters to us.
We’re here to support your creative journey with polymer clay every step of the way.